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Call CenterProfessional cloud Call Center system, deploy in 5 minutes.
Virtual Phone NumbersLandline & mobile numbers in 50+ countries.
Number-to-SIP MigrationBring existing business numbers and SIP traffic into Firetell with minimal disruption.
SIP TrunkingStable, high-quality SIP Trunk connections for enterprises.
Call Flow BuilderVisual drag & drop interface for call routing.
Call RecordingCloud recording & storage, legally compliant.
AI Voice AgentAI-integrated calls: voice recognition, sentiment analysis.
Live TranscriptionTranscribe live calls in real time with separate Agent and Caller channels.
API IntegrationPowerful developer APIs to build custom voice apps.
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Solutions Pricing
Use Guide Start with onboarding, setup, and product basics.
API Docs Developer references for programmable voice workflows.
FAQ Answers about rollout, pricing, integrations, and support.
Blog Contact
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  3. Docs

Docs categories

Getting Started
    • Introduction
    • Create workspace
    • Invite team members
    • Basic call setup
    • Receive your first call
Call Center
    • Overview
    • Agents
    • Queues
    • Teams
    • Call distribution
    • Agent status
    • Call monitoring
PBX Configuration
Phone Numbers / SIP
Agent Guide
Integrations
Analytics & Reporting
Workspace & Account
Troubleshooting
FAQ

Products

  • Call Center
  • Virtual Phone Numbers
  • Number-to-SIP Migration
  • SIP Trunking
  • Smart IVR
  • Call Recording
  • AI Voice Agent
  • Live Transcription
  • API Integration
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Solutions

Customer Service

  • Call Center
  • Multi-branch Hotline

AI Automation

  • AI Voice Agent
  • Sales & Lead Qualification

Operations Automation

  • Appointment & Reminder Calls
  • QA & Compliance

Enterprise Infrastructure

  • Global Voice Infrastructure
  • API-First Voice Integration

In-App & Visual Communications

  • In-App & Internal Calling
  • HD Video Calling

Support

  • API Documentation
  • User Guides
  • Blog
  • FAQ
  • Contact
  • System Status

Contact

  • 30 N Gould St Ste R, Sheridan, WY 82801, USA
  • +1 (307) 429-5456
  • [email protected]

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