Secure Cloud Call Recording
for Compliance
Automatically record, encrypt, and securely store all incoming and outgoing calls. Stay compliant with HIPAA, GDPR, and PCI-DSS while improving agent performance.
Enterprise-Grade Call Recording
Powerful tools to manage, search, and analyze your voice data securely.
100% Automatic Recording
Seamlessly record all interactions across all devices without any manual intervention.
Advanced Search & Playback
Find calls instantly using filters like date, time, agent, caller ID, or tags.
Bank-Grade Security
256-bit AES encryption at rest and in transit. Granular role-based access control.
AI Transcription
Auto-convert voice to text, allowing for keyword searching deep inside call audio.
Custom Retention Policies
Set rules to automatically delete or archive recordings after a specific time frame.
Secure Export & API
Download recordings individually, in bulk, or sync automatically via our open API.
Effortless Setup & Management
Enable Recording
Toggle recording on for specific phone numbers, users, or the entire account.
Calls Are Captured
All calls are securely recorded in the cloud in real-time, completely invisible to the users.
Access & Analyze
Log into the recording portal to search, play back, download, and score interactions.
Why Choose Firetell Call Recording?
Protect your business and elevate customer experience simultaneously.
Who relies on Call Recording?
Financial Services
Ensure absolute compliance for all trades and transactions over the phone.
Legal Professionals
Maintain accurate, indisputable records of client consultations and negotiations.
Sales Teams
Review top performers' calls to train new hires and refine sales scripts.
Customer Support QA
Regularly sample and score agent interactions to ensure high service standards.