Dual-Channel Stereo Call Recording
& Storage Lifecycle
Record pristine stereo audio for every inbound and outbound call. Enforce PCI-DSS DTMF redaction, automate plan retention rules, and sync files to S3 with zero manual effort.
Call ID
FT-REC-90812
Duration
02:45
Format
Stereo MP3
Size
2.64 MB
Engineered for compliance, audio quality, and scale
Built directly into the core SIP media plane with zero impact on latency or voice clarity.
Dual-Channel Stereo Audio
Cleanly records Agent and Caller on separate stereo channels (Left/Right) for flawless QA scoring and speech recognition.
Plan-Based Storage & Auto-Retention
Fixed storage quota per plan. Automatic scheduled purge deletes expired recordings by day, freeing up storage immediately.
Bring Your Own Storage (BYOS)
Store audio directly into your private AWS S3, Google Cloud Storage, Azure Blob, or on-premises MinIO instance.
PCI-DSS DTMF Redaction
Automatically mute or pause audio capture while sensitive payment card numbers or OTP pins are spoken or dialed.
Pre-Signed S3 Access & REST API
Securely stream or retrieve short-lived presigned URLs for CRM integration without exposing private buckets.
AES-256 Encryption at Rest
All stored media is encrypted with AES-256 at rest and TLS 1.3 in transit, fully compliant with SOC2, GDPR, and HIPAA.
Predictable Storage & Automated Quota Lifecycle
Transparent storage policies tied directly to your subscription plan without hidden surcharges.
Fixed Plan Quotas
Each workspace receives a dedicated storage capacity based on its plan (e.g. Starter 5GB, Pro 50GB, Enterprise Custom).
Automated Day-Based Pruning
Recordings older than your plan's retention threshold (e.g. 30, 90, 365 days) are automatically deleted without manual cleanups.
Real-Time Quota Recovery
As soon as old recordings are pruned or manually deleted, your workspace storage usage drops in real-time.
Over-Quota Protection
If storage capacity is full, call recording is safely bypassed and supervisors receive alerts to upgrade or purge old archives.
Bring Your Own Storage (BYOS)
Stream your call recordings directly to your organization's own private cloud buckets.
Amazon AWS S3
AWS US-East & Global
Store directly in your private S3 buckets with custom IAM role delegation and Glacier lifecycle rules.
Google Cloud Storage
GCP Multi-Region
Stream audio to multi-region or nearline GCS buckets with custom service account credentials.
Azure Blob Storage
Azure Hot/Cool Tier
Native integration with Microsoft Azure Blob storage with SAS token and encrypted containers.
MinIO / Private Cloud
On-Premises & S3 API
Deploy self-hosted MinIO or on-premises S3-compatible object stores for strict data residency requirements.
Integrate Call Recordings in Minutes
Receive real-time webhooks upon upload or query recordings programmatically via our developer REST API.
Native Webhook Payload
Receive 'call.recording.ready' with pre-signed S3 links directly into your backend.
Direct Pre-Signed Download URLs
Generate secure short-lived URLs programmatically for your CRM web app.
// Express / NestJS Webhook Handler
app.post('/webhooks/firetell', (req, res) => {
const { event, data } = req.body;
if (event === 'call.recording.ready') {
console.log(`Recording ready for ${data.call_id}: ${data.url}`);
// Sync to internal CRM record or trigger AI pipeline
}
res.status(200).send('OK');
});From Live Call Audio to Secure Cloud Storage
Dual-Leg Capture
Firetell SIP engine captures audio legs concurrently in 16kHz uncompressed PCM format.
Stereo Encoding & Lua S3 Upload
Upon call completion, media is encoded into high-quality stereo MP3/WAV and uploaded to S3 storage.
Webhook & Event Notification
Dispatches 'call.recording.ready' with duration, size, and pre-signed streaming URL to your servers.
Built for Compliance & Quality Assurance
Financial Services & Banking
Maintain legally binding verbal contract records and trade confirmations with immutable audit logs.
Contact Center QA & Coaching
Isolate Agent audio for scorecards, automated AI QA evaluations, and targeted onboarding training.
Healthcare & Telehealth
HIPAA-compliant encrypted consultations with strict access-control policies and audit tracking.
Legal & Dispute Resolution
Provide timestamped, tamper-evident stereo audio recordings as indisputable evidence for dispute settlement.