Can we start with Free and upgrade later?
Yes. The Free plan is meant for product evaluation, API integration testing, and initial workflow validation before you move into Starter or Business.
Pricing
Clear Pricing, Easy to Start
All plans run on the same Firetell platform. The main differences are usage limits and operating scale.
Free plan available for product evaluation and API testing Deploy in minutes Scale without switching platforms
10,000+
Businesses trust Firetell
99.9%
Platform uptime target
24/7
Support for growing teams
Plans
Choose the plan that matches how you want to roll out
Start with Free to explore the product or test your API integration, then move up to Starter or Business when you need more capacity and retention.
Free
Built for new customers who want to explore the product or test an API integration.
Best for
A good fit when you want to explore the platform, test integrations, and validate call flows in a smaller setup before rolling out for real.
$0/month
- Up to 2 agents
- 1 phone number
- 3 extensions
- 7-day recording retention
- Call Flow Builder
- Smart IVR
- API integration
- SIP Trunking
Think of this as a permanently free trial-style option for validating call flows, console setup, and integration readiness before scaling up.
Most Popular
Starter
For small teams that are ready to move into production at low cost.
Best for
A solid choice when you are ready for production use and need moderate limits on phone numbers, extensions, and recording retention.
$10/agent/month
- 2 phone numbers
- 10 extensions
- 30-day recording retention
- Billed per agent
- Call Flow Builder
- Smart IVR
- API integration
- SIP Trunking
This plan is designed for real production usage while keeping pricing lightweight and predictable as you pay per active agent.
Business
For businesses that need a stronger setup for day-to-day operations at scale.
Best for
Best when Firetell is becoming a core voice platform and you need more numbers, more extensions, and longer recording retention.
$18/agent/month
- 10 phone numbers
- 30 extensions
- 1-year recording retention
- Billed per agent
- Call Flow Builder
- Smart IVR
- API integration
- SIP Trunking
This is the standard plan for teams that need more room to grow while keeping pricing straightforward on a per-agent basis.
Quick Compare
Quick view of the main limits
All plans use the same platform. What changes most is the included quota and how ready the plan is for production usage.
Item
Free
Starter
Business
Price
$0/month
$10/agent/month
$18/agent/month
Agent limit
Up to 2 agents
Billed by active agent
Billed by active agent
Phone numbers and extensions
1 number, 3 extensions
2 numbers, 10 extensions
10 numbers, 30 extensions
Recording retention
7 days
30 days
1 year
Pricing FAQ
Common questions before choosing a plan
A few quick answers so visitors understand what is included in the plan price and what is billed separately.
Do the plans differ by features or by limits?
The core platform is the same across plans. The main differences are the limits on agents, phone numbers, extensions, and recording retention.
Are AI credits included in the listed plan price?
No. AI credits for capabilities such as Voice AI and Live Transcription are billed separately based on actual usage.
How are phone number and telco costs handled?
Plan pricing does not include Firetell number purchase fees, call charges, or other telco-related costs. When you buy a number in the console, the monthly number fee and call-minute pricing are shown there. If you connect through SIP Trunking, Firetell does not charge those telco costs because you pay your trunking provider directly.